Terms of Service & Public Offer

These Terms of Service ("Terms") form a public offer (ofertă publică) between the operator of EduRol AI — a natural person who administers the platform ("EduRol", "we", "us", the "Operator") — and any school, director, teacher, parent or pupil ("you") who registers for or uses the platform and related services (the "Service"). By creating an account, subscribing or using the Service, you confirm that you have read, understood and fully accept these Terms and our Privacy Policy. If you do not agree, do not use the Service. For pupils who are minors, acceptance and consent are given by a parent/legal representative and/or the educational institution. These Terms are governed by the law of the Republic of Moldova.

"Platform / EduRol AI" — the web-based school-management application and AI tools offered through the Service. "Operator" — the natural person who administers and provides the Platform. "User" — any person accessing the Service in one of the roles: director, teacher (including class master / diriginte), parent, pupil. "Account" — a User's access profile, linked to an educational institution. "Token" — the internal unit that measures consumption of AI features; a token has no stand-alone monetary value and its cost derives from the AI provider's price. "Subscription" — the paid right of use, valid for 12 (twelve) months per paid pupil. "Merchant of Record (MoR)" — Lemon Squeezy, LLC, which acts as the seller of record, issues invoices and collects/remits applicable taxes and VAT.

EduRol AI is educational software. The Service is provided on an "AS IS" and "AS AVAILABLE" basis, without express or implied warranties of uninterrupted operation, freedom from errors, or fitness for a particular purpose. We may add, change, suspend or discontinue features at any time. AI-generated content (text, questions, presentations, scripts, audio, images) is produced automatically and may be inaccurate; you must review it before educational use.

The Platform provides, among others, the following features, each operating strictly within role and permission limits: • Electronic catalogue (grades, absences, conduct notes) — teachers record entries; a parent and pupil see only their own / linked pupil's data; the director has school-level visibility. • Homework & exams — creation, assignment, submission and grading, optionally AI-assisted; images are stored privately and served via short-lived signed URLs; an exam runs in an isolated, full-screen mode. • Presentations, concept maps, materials, AI images — teacher content-generation tools. • Lesson videos & audio (TTS) — script, voice synthesis and media generation; consumption is metered in tokens (see §6). • Educational games — interactive pupil activities. • AI assistant — available to teachers. • Analytics — server-computed aggregates only; no personal data of other pupils is disclosed; the percentile is shown only when at least 3 pupils exist (anonymisation). • Parent–teacher meetings (Google Meet) — the join link is revealed only within the booked meeting's time window. • Announcements, notifications, Telegram, weekly summaries, early-warning (at-risk pupils), absence waivers (scutiri) — each limited to the entitled recipients. Using features that rely on third parties (AI provider, payment processor, messaging, e-mail, hosting/storage) entails transmitting strictly the data necessary to those processors, as described in the Privacy Policy.

Each User has a defined role (director, teacher / diriginte, parent, pupil) that strictly delimits the scope of access to data and features. You are responsible for keeping your credentials confidential and for all activity under your Account. We may suspend or close accounts that breach these Terms, without prior notice in the case of serious security violations.

Paid access is granted per pupil for a period of 12 (twelve) months from the date of payment. AI features consume tokens. Some features — in particular audio (TTS) and video generation — have variable consumption: before generation the Platform displays a minimum estimated cost; the final, actual consumption is determined on completion, based on the usage reported by the AI provider, and is deducted from the available budget. All payments are processed exclusively by Lemon Squeezy, LLC, our Merchant of Record, which issues the invoice and collects/remits any applicable taxes, indirect taxes and VAT. The Operator is not the seller of record for tax purposes. You are responsible for the accuracy of the billing details you provide.

The Subscription covers 12 months of use. If a refund is requested, only the value of the whole, unused months remaining in the 12-month period is refunded. Calculation: refundable amount = (price paid ÷ 12) × the number of whole, entirely unused months remaining until expiry. The current month and already-used months are non-refundable. Tokens already consumed (including completed AI generations) are non-refundable and may be deducted from the refundable amount. Refunds are processed through the Merchant of Record (Lemon Squeezy); requests are sent to the Operator at the contact address below. This policy is the entire refund entitlement; no other refunds are granted except where mandatorily required by law.

You are strictly prohibited, directly or through third parties, from: (a) intercepting, monitoring or capturing the Platform's traffic, communications or data; (b) modifying, altering, deleting or falsifying data that does not belong to you or that you are not entitled to change; (c) stealing, copying, extracting or exfiltrating data; (d) accessing, attempting to access or obtaining data outside the scope of your role or permissions (privilege escalation, unauthorised access to other users' accounts or records); (e) reverse engineering, decompiling, disassembling, or attempting to derive the source code, logic or structure of the Platform; (f) using bots, scripts, scraping, automation or excessive load that affects operation; (g) introducing malicious code, exploiting vulnerabilities, or bypassing authentication, authorisation, rate-limiting or metering mechanisms; (h) using any other technique that may in any way negatively affect the integrity, availability, confidentiality or security of the Platform or of other users' data. Any breach results in immediate suspension or closure of the Account, may be reported to the competent authorities, and engages the civil and, as applicable, administrative or criminal liability of the offender under the law of the Republic of Moldova. You are fully liable for any damage caused to the Operator, other users or third parties by such acts.

The Platform, its code, design, trademarks and proprietary content belong to the Operator and are protected by law. Didactic content you upload or generate remains yours / your institution's; you grant the Operator the limited licence necessary to operate the Service (storage, processing, display). AI-generated content is provided "as is" and must be reviewed by you before didactic use.

Software may contain bugs, inaccuracies or temporary outages. Reported errors and issues are fixed in order of priority, according to severity and available resources, with no guaranteed timeframe. In the event of loss, corruption, unavailability or disclosure of data from causes not attributable to an intentional act of the Operator, and for any interruption, malfunction, error or action of third parties / processors, the Operator bears NO responsibility whatsoever. You / your institution are responsible for keeping your own copies of essential data.

To the maximum extent permitted by applicable law, the Operator's total liability for any claim arising from the Service shall not exceed the amount actually paid by you for that Service in the preceding 12 months. We are not liable for indirect, incidental or consequential damages, or for loss of profit, data or opportunity. Nothing in these Terms excludes liability that cannot be excluded under mandatory law.

The Operator may suspend or terminate access in case of breach of these Terms, non-payment or security risk. On termination, the rights of use cease; certain data may be retained as required by law or deleted in accordance with the Privacy Policy.

These Terms are governed by the law of the Republic of Moldova (including the Civil Code and the Administrative Code). Disputes are resolved amicably; failing agreement, jurisdiction lies with the courts at the Operator's place of residence, in accordance with the Code of Civil Procedure of the Republic of Moldova, or the procedures of the Administrative Code for the applicable relations.

We may update these Terms. The version in force is published on this page with the date of the last update. Continued use after publication constitutes acceptance.

Requests, notices and complaints are sent to the Operator at [email protected]. For payment receipts and tax documents, contact Lemon Squeezy support via your purchase confirmation.